DESTINATION MANAGEMENT COMPANY
DMC is the term used for a professional services company offering extensive local knowledge, expertise and resources for the use in the design and execution of events, meetings and conferences in their given location. Cititravel is your specialist for the whole of the Iberian Peninsular and via this website we aim to tell you more about who we are, the services we offer and how we can positively impact on the objectives of our clients.
Cititravel is a leading Destination Management Company covering Spain and Portugal and specialises in field of incoming Incentive, Meeting and Conference groups.
This corporate profile will give you a better understanding of the services we can provide, the people who fulfil them and how our services can directly influence the accomplishment of your client´s objectives.
Cititravel S.A. was founded in 1985 with headquarters in Málaga on the Costa del Sol. Branch offices are strategically located in Madrid, Barcelona, Seville, Valencia, Tenerife, Mallorca and Lisbon.
Each office is staffed by a team of professionals dedicated to the planning and execution of your most important events.
We will help you to achieve specific objectives within budgets established by your clients.
Our creative, multi-lingual professionals will work together to create imaginative programmes to guarantee the success of your incentive or meeting.
Our Corporate Philosophy
. . . and primary business is to provide you with the highest degree of service at the most reasonable price.
Our efforts are dedicated to becoming your most reliable contact in the Iberian Peninsular to source all of your incentive, meeting and travel needs. The essence of our philosophy is excellence which in turn breeds reliability.
Each quotation begins with a comprehensive review of your objectives. We realise the importance of maintaining an open channel of communication and frequent contact with you, our client. To facilitate this communication we offer a large and creative team of multi-lingual professionals.
Creative solutions and innovative thinking begin in the strategic planning stage and flows through the entire process to final execution. Our job as your DMC is to consolidate and coordinate the most appropriate suppliers in your chosen destination so that there is a seamless progression from one service to the next throughout the entire programme. We are the crucial difference between an extremely successful programme and one that is only average.
Giving customers an exemplary organization of events based on a thorough knowledge of the destination and the needs of the meeting and incentive market.
Cititravel provides its clients with exemplary management of logistics based on an in-depth knowledge of the destination and the needs of the Meetings and Incentive Travel industry.
Cititravel functions as an extension of your events team by allocating a dedicated account manager to be at your disposal. Your contact will provide expert local knowledge and peace of mind based on the excellent working relationships established with a full range of local suppliers including hoteliers, restaurateurs and transport companies. All suppliers are vetted and approved via our strict quality control system.
Our services include hotel research, contracting and co-ordination; sourcing meeting and conference facilities; recommending and booking restaurants and special venues; handling all transport requirements; providing qualified hospitality staff; organising sightseeing and leisure activities (including team-building); arranging entertainment and fulfilling any audiovisual equipment requirements. .
The people of Spain and Portugal are famous for their “joie de vivre”, openness and uninhibited display of emotion and this is reflected in the many entertainment options that can be woven into almost any type of event
The Iberian Peninsular is rich in culture and tradition with world-class museums, UNESCO World Heritage Sites as well the more traditional attractions of great weather, beautiful beaches and lively nightlife
Specially contracted local staff and guides are available to welcome guests and provide them with programme information and general tips to make the most of their stay in Spain.
Chauffeur-driven luxury vehicles are available for individual transfers and for services “at disposal”.
De-luxe air-conditioned coaches with all services supervised and accompanied by bi-lingual assistants or official city guides as appropriate.
Spain and Portugal offer visitors a bewildering variety of cuisines, with each region and destination proudly boasting its own specialities. Bear in mind that the Iberian Peninsular is also a world class producer of high quality wine which forms an integral part of any gastronomic experience here
Spain and Portugal are countries steeped in history and rich in culture. Its numerous ports feature extensively in a huge number of cruise programmes and include the principal mainland cities as well as the associated island destinations such as the Balearics, the Canaries and Maderia.
There are many reasons why Spain and Portugal are traditionally amongst Europe’s most popular countries in which to host congresses: the Iberian Peninsula enjoys a privileged geographical position; ideal weather conditions; a rich cultural heritage; highly developed infrastructure; state of the art technology plus an extensive and diverse hotel offer. Add to this Spain and Portugal’s seductive and welcoming lifestyle and you have an unbeatable combination
Account Managers select the most appropriate properties to meet the characteristics and requirements of the event.
We negotiate the best possible rates and conditions for each project.
By booking your hotel through Cititravel, a member of staff will automatically be allocated to oversee all contracted services for the duration of the event.
There are many clichés associated with Spain and Portugal – the sun-drenched beaches, the passion of flamenco, the spectacle of the bullfight, the mournful intensity of the “fado” – and whilst these images are true the Iberian Peninsular offers so much more!
The two countries are both spectacular and diverse, intensely regionalist yet fiercely held together by a passion for drama, contrast and a noisy, live-for-today hedonism. Both countries have a tremendous history, reflected in everything from prehistoric cave paintings, Roman ruins, Moorish palaces, imposing mediaeval castles, Gothic cathedrals and Renaissance masterpieces. This rich heritage is proudly embraced and combines with an infectious, go-ahead dynamism. Spain and Portugal’s contemporary avant-garde chefs, designers and architects have unleashed a formidable wave of uninhibited innovation to make them, without doubt, amongst the most exciting countries in Europe.
Cititravel is immensely proud of having won various industry awards over the years ranging from recognition from prestigious trade bodies and publications to receiving prizes from individual agency clients and even from suppliers. These awards attest to the company’s constant drive for quality and client satisfaction and we are extremely honoured by each and every one of these plaudits.
The Meetings and Incentive Travel Magazine is one of the most influential and widely-read professional publications within the UK’s MICE industry. Each year it recognises excellence within the industry by hosting a special awards evening. Since the inception of the “Best DMC” category Cititravel has been nominated and been one of the four finalists for an award every single year. Having won the top prize twice in the past we are equally proud in 2011 to have achieved a bronze award in an ever more competitive voting category.
Acknowledgement has also been forthcoming from key players in the UK MICE industry such as BI Worldwide which recognises its key partnerships throughout the world on a regular basis.
Some of our suppliers have also shown appreciation for our efforts in providing exemplary services to our clients. Examples include the Torrequebrada Hotel, in Benalmadena, which has twice commended our work whilst in Barcelona, Rosa Maria Jubert, one of our directors, has been presented with a medal by the Catalan government in recognition of her dedication and continued efforts in the promotion of tourism in Catalunya.
CITITRAVEL’S QUALITY MANAGEMENT SYSTEMS AND YOU!
Cititravel has obtained ISO Quality Management certification in the following areas:
ISO 9001:2008 – QUALITY MANAGEMENT SYSTEM
This system on focussed achieving optimum client satisfaction through the continuous improvement of our services in the quest for excellence
ISO 27001:2005 – INFORMATION SECURITY MANAGEMENT SYSTEM
The company has a number of security measures in place to protect it from a wide range of potential threats be they internal or external, deliberate or accidental. The objective is to offer our clients a guarantee of uninterrupted service, to minimise risks and to assure the confidentiality, integrity and availability of information held.
ISO 14001:2004 – ENVIRONMENTAL MANAGEMENT SYSTEM
By adopting this system the company demonstrates its concern for the environment through controlling the environmental impact of its activities, observing current legislation and being conscious of the need for sustainable development.
Cititravel is proud to be the first DMC to offer a banker’s bond as an extra financial guarantee for an event. Cititravel offers this bond which guarantees all client deposits that are received and held by Cititravel in the lead-up to an event.
DUN & BRADSTREET CORPORATION
Dun & Bradstreet’s assessment of a company’s financial status is an internationally recognised benchmark. Cititravel has been included in Dun & Bradstreet’s Prestige Rating Book as one of Spain’s leading companies since 2002. This level of financial solidity also acts as a guarantee for our Portuguese operation.
As part of its Corporate Social Responsibility programme, Cititravel explores ways of making a contribution to those in need in the local communities in the areas where are our offices are located. These initiatives take various forms and have ranged in the past from assistance in Barcelona with an organisation dedicated to helping socially excluded children in a deprived area of the city to providing clothing, bedding and other material to a hostel for the homeless run by volunteers in Malaga. Each year we identify causes in our local communities with which we feel we can make a significant contribution either with time, money or equipment and then we allocate an appropriate budget in order to achieve our objectives.
Health & Safety
Cititravel has taken on board the points regularly raised in our clients’ health and safety questionnaires and adapted them to ensure that due diligence is applied in selecting our suppliers to ensure that each of them meets all of the relevant health and safety regulations and that they are “fit for purpose”.
Cititravel is aware that its clients when planning events are looking to make their programmes as sustainable as possible and that implies all of the elements involved in the operation of an event however great or small. Within each Cititravel office recycling and energy saving policies have been introduced.
Emphasis is now being given to develop “green” activity programmes to offer to clients in the near future. We are also actively encouraging our suppliers to make their own operations as green as possible with some, especially hoteliers, making huge advances.