Kundenzufriedenheit ist unsere Hauptpriorität und wenn unsere Kunden uns Lobes- oder Dankesbriefe schicken, so freut uns dies sehr.
Wir sind ausgesprochen stolz darüber, regelmässig solche Briefe zu erhalten und stufen dies hoch ein.
Über die Jahre haben wir hunderte solcher Dankesbriefe erhalten, nachfolgend einige Beispiele
Cuisine et Culture - Netherland
October 2011 - Lisbon
As we were happy to work with Cititravel in Seville, we liked a try-out with Cititravel Lisbon, a newly opened office.
From the beginning, Barbara was very adequate and quick with her offer and answers. She understood exactly what we were looking for. There were almost no changes after the initial proposition.
When we had a different suggestion – as regards to a famous Fado- singer we could contract, Barbara, instead of being annoyed about our own initiative, did everything within her possibilities to adapt the change and to communicate the plans in detail with the agency of the Fado singer, which was not directly in her interest.
Barbara showed a great flexibility and professionalism and took care that the event went as smoothly as during the inspection trip.
Thanks to Barbara, her great communicative skills and her detailed work, her warm communication with suppliers and us, we could feel relaxed and knew our clients would have the time of their lives, which they absolutely did!
We would like to thank Barbara and Cititravel, and will definitely get back to her, when we organize a next trip to Lisbon.
CCL CONFERENCE – Check Republic
October 2011 - Malaga
Dear Guillermo,
Thank you again for all your effort spent on this event, our clients have been really happy and start planning the same trip for 2012! It will be my pleasure to working with you again!
Kind regards.
The Specialist Company - UK
September 2011 - Madrid
Hi Nicolas
Thank you for all your help. It really was a pleasure working with you- I honestly wish all dmc’s could provide as good and efficient service as what you did!
Thank you
3MEvents
July 2011 - Valencia
Dear Isolde, Denise,
A great compliment for both of you! Our client was very pleased and satisfied. Special compliment we got for the professional assistance they received from both of you. They enjoyed everything, from the start of the program till the end.
So, dear Isolde and Denise, thanks for making their stay in Valencia so memorable. I enjoyed working with you and Denise, thanks for your efforts, although you were very busy we still got answers to our questions very quickly.
Also on behalf of our client and his group: you were amazing!
For next groups travelling to Spain we gladly come back to you.
Once again many thanks and greetings from Holland
Laura Verheijen
P&MM EVENTS & COMMUNICATION
June 2011 - Madrid
Hi Heather,
Before I forget I just want to make sure that I tell you how amazing Michael is.
His attention to detail is amazing and he always goes the extra mile which is VITAL with a group of this level.
All cars have been on time and it’s just been great.
So please do pass on my comments and if you ever do anything in Madrid these guys are the ones to get involved!!!
AMAZING and I have used many DMC’s b4
Thanks
Claire - AVIVA
BSI Meetings & Events Services
May 2011 - Madrid
Hi Pascale,
Thank you so much for all your help and support with last week’s Siemens event. The service and professionalism was evident throughout the 5 month lead time and it was very enjoyable to work with you.
The transfers, entertainment and dinner at La Masia went very smoothly, so please pass on my thanks to everyone involved. Please also say an extra special thanks to Petra for her hard work and enthusiasm on site for the week, she was indispensable!
Many thanks,
Kate
Travel Counsellors
May 2011 - Madrid
Dear Michael,
Just wanted to say a huge thank you to you and your team for making us look so good! Not only was every step of the way planned down to the last detail, but you and your team were also able to step in and help at a moment’s notice with challenges that cropped up. Please will you also thank Juan Antonio, Robert, Matilda, Josephine, Elvira and Carmen as well (if I’ve left out anyone please would you include them).
Cititravel can be very proud to have you all on board and I will most certainly try to sell Spain more actively now and of course tell everyone I know about you!
Once again many, many, many thanks – appreciated far more than you can imagine.
Helen
Volcano Europe
February 2011 - Seville
We came back on Friday from our big event in Sevilla that was organized by Cititravel, particularly by Marjolaine Beghin.
I have to tell you that I have never worked with a more professional, organized, helpful and nice person like Marjolaine.
In one word she is simply excellent.
Due to that outstanding event with cititravel we are thinking to do another event of the same kind in September in Portugal with you.
Rexam Beverage Can Europe & Asia
February 2011- Tenerife
Katrin, you provided us with excellent service last week and always with a big smile. Your help ensured that our Sector Conference ran very smoothly.
Thank you very much indeed.
Warmest regards.
YES (Your Event Solutions) Ltd
January 2011 - Seville
Dear Juan Antonio,
I wanted to personally thank you for executing a fantastic event in Seville for our long standing client.
Our YES team said nothing was too much trouble for you and they truly enjoyed working with you.
Thank you very very much for your part in the creative and successful event.
I look forward to many more events in Seville with you.
Warm regards.
Hach Lange GMBH
January 2011 - Costa del Sol
Dear Corinne,
Many thanks for your efforts!
And yes, thanks, we all arrived well at home. You may imagine my astonishment realizing snow on the airfield... and pretty cold.
Meanwhile I received many thank-yous on the meeting and the perfect organisation, and you have been part of it! The biggest part. Thank you again for all your help. It was a pleasure working with you and I only hope that I have not been a nuisance.....
Contrast
August / September 2010 - Alicante
Dear Charo,
So nice to hear from you again and soon we will try your product up in Madrid.
Long time ago since we did our successful operation together with our Semper group in Alicante.
First of all thank you very much for the handling with suppliers when we had to cancel and change the tour due to the volcano in Iceland. You did a wonderful job and our client was really impressed of the cooperation between our two companies.
As you know the conference later on went on very smooth and easy very much because of you. Alicante as a destination will be on our list as alternative to eg. Barcelona for sure. We are looking forward to future operations.
All the best.
SJ Event Consultancy
September 2010 - Valencia
Hi Isolde
I hope you are well and not too busy with your other events! We are now both recovered from the weekend and back to work with a bang.
On behalf of Comma Oils, Sam and myself I would like to officially thank you for all your help and support with our group to Valencia last weekend.
You were a real star and really helped to make the event run smoothly, both in the planning stages and once we were on the ground.
Thank you again for your valued contribution to the success of our event and we hope to be able to work with you again in the near future!
With very best wishes.
Adhoc Events
January 2010 - Seville
Hi Juan Antonio,
We have had a debriefing with client.
The event was a great success also the evaluation forms received is really excellent.
Thank you very much to you, to Marjolaine and your team for the great contribution! You have done a great job!
We might see you at next IMEX.
Many thanks again and kind regards.
Agence Prestatour
June 2010 - Seville
BONJOUR MARJOLAINE
TOUT D'abord un gros merci et un grand bravo car l'opération a été un sans faute.
Mr et Mme Greco sont vraiment ravis de vos services.
Nous allons réfléchir à la façon de renouveler notre collaboration au plus vite !!
SuperValu
October 2008 - Málaga
Just a quick email to thank you so much & to all of your team for your assistance & help during these last few months in organizing the SuperValu Conference.
I am delighted to say that everything went well…so thank you very much!
Hemingway's
September 2008 - Sevilla
Just came back from an evaluation meeting with the client. I am very happy to let you know that they were 100% satisfied with the operation of the group.
They mentioned the smooth running of absolutely everything, incl. all transfers and also mentioned the hospitality desk at the hotel, with two very competent persons running it, as a big plus.
So once again I would like to THANK YOU VERY MUCH for your very professional work, which could not have been any better. Thank you also for being such nice colleagues and co-workers!!!
Nyhavn Rejser
May 2008 - Madrid
Greetings from a sunny Copenhagen. I would like to thank each of you and the whole Cititravel team for making our visit to Madrid such a perfect one.
It was truly a fantastic weekend due to your effort. Madrid is a great place and Citi travel made it even better.
It gives great comfort to know that we have such a professional and reliable partner in Spain that can be trusted on all matters.
Fuelled
May 2008 - Sevilla
Thank you so much for all your help in the run up to the event, and throughout last week.
I had several comments about how fab the hotel was, and how great everyone onsite was, so that’s wonderful news.
And for me, thank you so much for all your support over the last couple of months. Despite it being a small group, every detail was handled beautifully, and the service you have given me has been excellent.
Maite,
This is just a little note no say a ...
BIG THANK YOU
It was great to work with you and good for me to really meet someone as "Paranoid"
as me ... who checks things 3+ times ...
Brilliant - well done - and thank you ...
I look forward to driving you mad in the near future (...)
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