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La satisfacción de nuestros clientes es nuestra prioridad número 1, por ello, cuando nuestros clientes se toman la molestia de escribirnos una carta de agradecimiento y felicitación por un “trabajo bien hecho” les estamos muy agradecidos.

Estamos orgullosos de poder decir que recibimos regularmente cartas de este tipo y valoramos enormemente los agradecimientos y comentarios de nuestros clientes.

A lo largo de los años hemos recibido literalmente cientos de cartas de agradecimiento y aquí tenemos algunos ejemplos recientes.


June 2013 - Marbella

Hola Corinne,

I hope you are well. I miss our little daily chats.

So sorry for the delay in getting back to you but I am now in the office again!!! Did you have a nice rest when we had left? I really enjoyed my day by the pool and will definitely plan on doing that again in the future.

I can't tell you enough how much I appreciated your hard work during our stay. It helped me so much to know you were working on our event behind the scenes so there were minimum problems that arose. I so enjoyed your company and having your on my side, I can't wait to work with you again in the future.

Would you please pass my thanks on to Don Carlos Hotel and Eva as she was extremely helpful too. The event ran so smoothly because of you Corinne and I will not hesitate to both recommend you and use you again when we come to Spain next time!

Kindest regards


W I S H A R T S Ltd

June 2013 - Marbella

Hi Corinne

E-mail 253!!

Just a note to thank you for your help last week and of course over the last 5 months. There were lots of nice comments about the programme and how well it was organised. Probably the highlight for most was the catamaran and so nice that there was no mist this year! Restaurants too lived up to expectations apart from the slight service issues at Da Bruno and the hotel was a clear winner. Lola too did a great job. Sara seemed very pleased which is the most important point so all in all a great success for Cititravel and Wisharts!

Look forward to working with you again in the not too distant future.

Thanks again and best regards



November 2012 - Valencia

Dear Isolde, Dora

I just wanted to let you know that we had our debrief with the client today and the feedback from the team on Cititravel’s support was superb, so congratulations to you and your team for adding the value that you did. It really made a big difference to be working with a DMC which has, from the outset, provided us with a very collaborative and proactive approach.

Very best regards.


Where2 Production

October 2012 - Valencia

Dear Andrea,

Thank you so much for a fantastic job with our group visiting Valencia early October!
The client was really happy with everything during their stay, and he also mentioned that he appreciated a lot your and the guide Elenas great work.

It’s a pleasure to work with such professional persons as you, and I value your dedication and your ability to understand my client’s needs and always focus on finding good solutions.
Nothing was impossible and you really took your time to make sure every little detail was working out well.
I also appreciated that you kept me updated about the group during their stay since in this case no one from our agency was travelling with the group.
I hope we will get a chance to work again in a near future!

All the best,



September 2012 - Barcelona

HI there

THANK YOU AGAIN SOOOOOOO MUCH. I was just saying to my staff that this is why we choose a Good DMC, we really have a partner in Spain! Thank YOU!




September 2012 - Barcelona

Hello Maite

How are you? well I hope.

Sorry for this note being late but I just stayed at home last week and slept :-)

I wanted to write to say a huge 'Thank You' for working on my event with me. I couldn't have asked for anyone better to work with if I tried. I knew the minute I met you that we would work well together, you are a very rare commodity, professional at all times (even when I know I must have driven you nuts at times :-) ), a hard worker, you do what it takes and at the same time are an absolute delight to work with and have a great sense of humour which I loved.

You helped to make our event such a brilliant programme, the hard work and dedication you gave are so appreciated.

I would love to have the opportunity to work with you again Maite so fingers crossed I get the opportunity to bring another programme to Barcelona. I will definitely recommend you/Cititravel to colleagues in the Events Industry.

I have written to Angela separately to thank her for her work also, you guys really were brilliant.

Keep in touch from time to time, I'd love to know how you are doing.

Thanks so much once again.

Jacqui x

Cuisine et Culture - Netherland

October 2011 - Lisbon

As we were happy to work with Cititravel in Seville, we liked a try-out with Cititravel Lisbon, a newly opened office.
From the beginning, Barbara was very adequate and quick with her offer and answers. She understood exactly what we were looking for. There were almost no changes after the initial proposition.
When we had a different suggestion – as regards to a famous Fado- singer we could contract, Barbara, instead of being annoyed about our own initiative, did everything within her possibilities to adapt the change and to communicate the plans in detail with the agency of the Fado singer, which was not directly in her interest.

Barbara showed a great flexibility and professionalism and took care that the event went as smoothly as during the inspection trip.
Thanks to Barbara, her great communicative skills and her detailed work, her warm communication with suppliers and us, we could feel relaxed and knew our clients would have the time of their lives, which they absolutely did!

We would like to thank Barbara and Cititravel, and will definitely get back to her, when we organize a next trip to Lisbon.

CCL CONFERENCE – Check Republic

October 2011 - Malaga

Dear Guillermo,

Thank you again for all your effort spent on this event, our clients have been really happy and start planning the same trip for 2012! It will be my pleasure to working with you again!

Kind regards.

The Specialist Company - UK

September 2011 - Madrid

Hi Nicolas

Thank you for all your help. It really was a pleasure working with you- I honestly wish all dmc’s could provide as good and efficient service as what you did!

Thank you


July 2011 - Valencia

Dear Isolde, Denise,

A great compliment for both of you! Our client was very pleased and satisfied. Special compliment we got for the professional assistance they received from both of you. They enjoyed everything, from the start of the program till the end.
So, dear Isolde and Denise, thanks for making their stay in Valencia so memorable. I enjoyed working with you and Denise, thanks for your efforts, although you were very busy we still got answers to our questions very quickly.

Also on behalf of our client and his group: you were amazing!

For next groups travelling to Spain we gladly come back to you.

Once again many thanks and greetings from Holland

Laura Verheijen


June 2011 - Madrid

Hi Heather,

Before I forget I just want to make sure that I tell you how amazing Michael is.

His attention to detail is amazing and he always goes the extra mile which is VITAL with a group of this level.

All cars have been on time and it’s just been great.

So please do pass on my comments and if you ever do anything in Madrid these guys are the ones to get involved!!!

AMAZING and I have used many DMC’s b4


Claire - AVIVA

BSI Meetings & Events Services

May 2011 - Madrid

Hi Pascale,

Thank you so much for all your help and support with last week’s Siemens event. The service and professionalism was evident throughout the 5 month lead time and it was very enjoyable to work with you.

The transfers, entertainment and dinner at La Masia went very smoothly, so please pass on my thanks to everyone involved. Please also say an extra special thanks to Petra for her hard work and enthusiasm on site for the week, she was indispensable!

Many thanks,

Travel Counsellors

May 2011 - Madrid

Dear Michael,

Just wanted to say a huge thank you to you and your team for making us look so good! Not only was every step of the way planned down to the last detail, but you and your team were also able to step in and help at a moment’s notice with challenges that cropped up. Please will you also thank Juan Antonio, Robert, Matilda, Josephine, Elvira and Carmen as well (if I’ve left out anyone please would you include them).
Cititravel can be very proud to have you all on board and I will most certainly try to sell Spain more actively now and of course tell everyone I know about you!
Once again many, many, many thanks – appreciated far more than you can imagine.


Volcano Europe

February 2011 - Seville

We came back on Friday from our big event in Sevilla that was organized by Cititravel, particularly by Marjolaine Beghin.

I have to tell you that I have never worked with a more professional, organized, helpful and nice person like Marjolaine.
In one word she is simply excellent.

Due to that outstanding event with cititravel we are thinking to do another event of the same kind in September in Portugal with you.

Rexam Beverage Can Europe & Asia

February 2011- Tenerife

Katrin, you provided us with excellent service last week and always with a big smile. Your help ensured that our Sector Conference ran very smoothly.

Thank you very much indeed.

Warmest regards.

YES (Your Event Solutions) Ltd

January 2011 - Seville

Dear Juan Antonio,

I wanted to personally thank you for executing a fantastic event in Seville for our long standing client.

Our YES team said nothing was too much trouble for you and they truly enjoyed working with you.

Thank you very very much for your part in the creative and successful event.

I look forward to many more events in Seville with you.

Warm regards.

Hach Lange GMBH

January 2011 - Costa del Sol

Dear Corinne,

Many thanks for your efforts!

And yes, thanks, we all arrived well at home. You may imagine my astonishment realizing snow on the airfield... and pretty cold.

Meanwhile I received many thank-yous on the meeting and the perfect organisation, and you have been part of it! The biggest part. Thank you again for all your help. It was a pleasure working with you and I only hope that I have not been a nuisance.....


August / September 2010 - Alicante

Dear Charo,

So nice to hear from you again and soon we will try your product up in Madrid.

Long time ago since we did our successful operation together with our Semper group in Alicante.

First of all thank you very much for the handling with suppliers when we had to cancel and change the tour due to the volcano in Iceland. You did a wonderful job and our client was really impressed of the cooperation between our two companies.

As you know the conference later on went on very smooth and easy very much because of you. Alicante as a destination will be on our list as alternative to eg. Barcelona for sure. We are looking forward to future operations.

All the best.

SJ Event Consultancy

September 2010 - Valencia

Hi Isolde

I hope you are well and not too busy with your other events! We are now both recovered from the weekend and back to work with a bang.

On behalf of Comma Oils, Sam and myself I would like to officially thank you for all your help and support with our group to Valencia last weekend.

You were a real star and really helped to make the event run smoothly, both in the planning stages and once we were on the ground.

Thank you again for your valued contribution to the success of our event and we hope to be able to work with you again in the near future!

With very best wishes.

Adhoc Events

January 2010 - Seville

Hi Juan Antonio,

We have had a debriefing with client.

The event was a great success also the evaluation forms received is really excellent.

Thank you very much to you, to Marjolaine and your team for the great contribution! You have done a great job!

We might see you at next IMEX.

Many thanks again and kind regards.

Agence Prestatour

June 2010 - Seville


TOUT D'abord un gros merci et un grand bravo car l'opération a été un sans faute.

Mr et Mme Greco sont vraiment ravis de vos services.

Nous allons réfléchir à la façon de renouveler notre collaboration au plus vite !!


October 2008 - Málaga

Just a quick email to thank you so much & to all of your team for your assistance & help during these last few months in organizing the SuperValu Conference.

I am delighted to say that everything went well…so thank you very much!


September 2008 - Sevilla

Just came back from an evaluation meeting with the client. I am very happy to let you know that they were 100% satisfied with the operation of the group.

They mentioned the smooth running of absolutely everything, incl. all transfers and also mentioned the hospitality desk at the hotel, with two very competent persons running it, as a big plus.

So once again I would like to THANK YOU VERY MUCH for your very professional work, which could not have been any better. Thank you also for being such nice colleagues and co-workers!!!

Nyhavn Rejser

May 2008 - Madrid

Greetings from a sunny Copenhagen. I would like to thank each of you and the whole Cititravel team for making our visit to Madrid such a perfect one.

It was truly a fantastic weekend due to your effort. Madrid is a great place and Citi travel made it even better.

It gives great comfort to know that we have such a professional and reliable partner in Spain that can be trusted on all matters.


May 2008 - Sevilla

Thank you so much for all your help in the run up to the event, and throughout last week.

I had several comments about how fab the hotel was, and how great everyone onsite was, so that’s wonderful news.

And for me, thank you so much for all your support over the last couple of months. Despite it being a small group, every detail was handled beautifully, and the service you have given me has been excellent.


October 2007 - Madrid

We were VERY HAPPY with your professional service.

I can tell you right now that we are planning another trip to Madrid in september next year for much bigger group aprox. 700 people so you can be sure that I will contact you when we get closer to that date !!!

Thank you vey much and looking forward working with you more in the future. (...)


April 2007 - Barcelona


This is just a little note no say a ...


It was great to work with you and good for me to really meet someone as "Paranoid" as me ... who checks things 3+ times ...

Brilliant - well done - and thank you ...
I look forward to driving you mad in the near future (...)

The Events Office

March 2007 - Barcelona

I just wanted to let you know that ... was very happy with their client social programme in Barcelona this month. Obviously, I have 100% trust in your company after several successfull events (big & small) over the last few years and you make my life so much easier ...!

I think it's very important that you receive the recognition you deserve and once again I just wanted to say y GRANDE MUCHOS GRACIAS.

Lotus Conferences

February 2007 - Málaga

We wanted to put in writing how much we appreciated the efforts of yourself and Lola in making the Premiere Global Conference such a great success.

The feedback has been excellent and everything went so smoothly. You made our job so much easier.

We really enjoyed working with you and hope to see you all again in the future. (...)


October 2006 - Barcelona

Just a very brief note to thank you for all your hard work in getting this event together and mostly for your patience.

Everything worked very well. The first night venue was perfect for our needs and the mini tour with the tapas to finish also went smoothly. The football was a great success, not least for Barcelona and all enjoyed themselves very much indeed.

Carmen was excellent and a great asset to you. Charming as ever! (...)

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